Credit price list

What an operation costs

These are the platform's default values. A contract may set different ones for a single organisation; those then apply, and that organisation's console shows its own.

The zero is not a mistake: email is included and is counted without being charged. The seal and the timestamp are paid for only when applied by a qualified provider, and only by an organisation that has switched them on: a seal or a timestamp that is not qualified (a test or a simulated one) costs zero credits. The timestamp always comes with the seal: the seal alone 2 credits, seal and timestamp 6. On a composed document they are paid with the document; on a signing envelope they are paid when it is sent, together with the signature, even though the seal is applied at completion. If the envelope is withdrawn, expires or is declined, or if the seal or the timestamp cannot be applied, they are credited back to the credit they came from; the signature is not. The seal attests the origin and integrity of the file, not who signed. An SMS is charged per message accepted by the sending provider, to the organisation that sent the document for signature: every new code a signer asks for is a new SMS. A message that is not sent is not charged, and to a country where the sender is not registered the SMS is not sent.

Topping up

A credit is worth 10 cents, whatever amount you choose. There are no packs and no right size to guess: you top up from €10, you decide the amount, and the credit does not expire with time.

A few examples, because “ten cents a credit” is a true sentence that does not say what a month of work costs:

Top-up	Credits	Documents	Signatures	VAT included
€10.00	100	50	10	€12.20
€50.00	500	250	50	€61.00
€200.00	2,000	1,000	200	€244.00
€500.00	5,000	2,500	500	€610.00

Documents or signatures, not both: it is a single wallet and is spent on what you use. The figures above are at the standard rates below.

Prices are VAT excluded and are addressed to persons acting in the course of their business or profession. The VAT shown in the table is the Italian rate of 22%.

Outside Italy we charge no VAT: to an organisation in another country of the European Union the supply is invoiced under the reverse charge; outside the European Union it is outside the scope of VAT (art. 7-ter of Italian Presidential Decree 633/72). We may set a different VAT regime for your organisation, after verification. Which one applies is written on the purchase page before payment, and in full in the guide.

Subscriptions

EarlyBird subscription Offer

	Annual
Signatures	1,200 to use within the year
Sms	2,400 to use within the year
Documents	5,000 to use within the year
Price (VAT excluded)	€899.00 a year
The same, in credits	€2,680.00
One signature (or one full flow) in the plan	€0.75

Renews automatically at the same price, as long as the new period ends by 31/12/2030. On sale until 30/04/2027.

Signatures, SMS and documents are counted separately. A flow (a document composed and sent for signature in a single request) uses one signature and one document. For those who only compose, prepaid credits remain the cheaper choice.

• While the subscription is active, the operations it includes are paid first from the subscription and then, once its counter runs out, from credits.
• A plan's price is fixed: the renewal costs what the paid period cost. You may move at any time, up to five days before expiry, to a larger plan on sale: you pay the price difference, the counters already used remain, the limits go up and the expiry does not change. In the last thirty days (up to five days before expiry) you can confirm the plan, choose another among those on sale or cancel it; cancelling is possible at any time, and a cancellation can be withdrawn up to five days before expiry. No refund of the current period.
• By card the renewal is charged from five days before expiry, once a day; if it fails, at expiry the account returns on its own to prepaid credits. By bank transfer the pro-forma arrives thirty days before, to be paid within seven days. At every renewal the counters start again from zero, and we tell you by email.
• What you do not use does not carry over to the next period. The credits you hold stay intact.
• Once the signatures or the documents run out, operations are refused, unless you choose to pay for them in credits at the rates of this price list. Verification SMS beyond those included are always paid in credits: a signer is never left stuck.
• The seal and the timestamp are always paid in credits.

Bought from the console, Billing page, by accepting the Subscription conditions.

Beyond the price list

Above €1,000 for a single top-up there is no button, and that is not an oversight: at those quantities what is needed is a conversation about the real volume, a service level and an invoicing schedule. Write to us at doconure@limepeak.it.

How to pay

Purchases are made from the console, under Billing. Payment takes place on the payment provider's page: card details do not pass through our systems. Credits are added automatically once the payment succeeds.

Credits do not expire with time, cannot be transferred to other organisations and are not refundable in money: art. 8.7 of the Terms says so in full, and it is one of the clauses specifically approved at registration. The one exception: an account with no production operation for 24 months is archived (losing nothing) and, after another 5 years in the archive, anonymised with the loss of the remaining credits, after repeated notices (art. 7-bis of the Terms).

The trial

Every new account starts with 50 credits, about 25 documents. They are not a time-limited trial: they are real credits, spent like the others, and they do not expire with time (the same exception of art. 7-bis of the Terms).