Subscription plans (including EarlyBird) — DoConure products
These conditions supplement the Terms and Conditions for the Client who buys a subscription. Where these conditions are silent the Terms apply; in the event of conflict on the subscription these conditions prevail. The Service is reserved for businesses and professionals.
Language versions. This document is drafted in Italian and is also published in English. The English version is a translation provided for convenience only: in the event of any conflict or doubt as to its interpretation, the Italian version shall prevail.
1. What the subscription is
1.1 The subscription is a continuous service of document composition and simple electronic signature, for a fixed term, including a number of operations for each counter (the "Allowance"), at a fixed price paid in advance for the term, according to the plan chosen among those on sale (the "Plan"). A Plan may include separate counters of signatures (envelopes sent for signature), SMS (verification codes sent to Signers) and documents (documents composed), in the quantities stated on the order page; the EarlyBird plan includes all three.
1.2 The subscription is not a pack of Credits: it credits no Credits, does not change the Credit balance and is not converted into Credits.
1.3 The term is annual: the Allowance may be used at any time during the twelve months.
1.4 The price, the term and the Allowance are those stated on the order page at the time of purchase, recorded on the order and on the subscription. The term is fixed: the current Plan does not move to a lower Plan nor change before the last thirty days of the term (art. 2.7), save for a move to a higher Plan (art. 2.9).
1.5 Sale, validity and price of the Plans. Each Plan has a code that identifies it and a sale period, during which it may be bought (its end may not be stated). It may have an end-of-validity date: the Plan renews only if the new term ends by that date. Validity and renewability are those stated at the time of purchase and remain so for the Client even if the Plan is no longer on sale or if the Provider changes them for new purchases. A Plan may be renewable or one-off: the latter does not renew. The price of the Plan bought is fixed: every renewal costs what the paid term cost. A different price list is a different Plan, which the Client chooses and accepts (art. 2.7).
2. Payment, start and renewal
2.1 Card. Online purchases are made by card. The term starts when the payment succeeds. The card is kept by the payment provider (Revolut) for renewals: the Provider does not keep the card details, but only a reference (token), the expiry (month and year) and the last four digits. At each payment the Client may use the saved card or add a new one, which replaces the previous one; the Client may delete the card at any time: automatic renewal is switched off and the Client is informed by email (the subscription does not renew on the stated date and the Client returns to the prepaid service). If the card expires before the renewal, the notice says so.
2.2 Automatic renewal. A renewable Plan paid by card renews automatically for an equal term, unless cancelled (art. 2.8). From five days before expiry the Provider charges the new term to the card, once a day until it succeeds. If at expiry the charge has not succeeded, the subscription ends, the Plan chosen for the next term is not activated and the Client returns to the prepaid service.
2.3 Bank transfer. The Provider may allow individual Clients to pay by bank transfer: the Client receives a pro-forma with the payment reference to state, and the term starts when the payment has been received and verified. For the renewal the pro-forma is sent thirty days before expiry and is to be paid within seven days; the Client may instead cancel or choose another Plan online, in which case the pro-forma is not due. If at expiry the payment has not arrived, the Client returns to the prepaid service.
2.4 Notices. The Provider notifies the Client thirty days before expiry, stating whether and at what price the Plan renews or whether another must be chosen, and reminds the Client two weeks, one week and one day before, until the Client has confirmed or chosen the next Plan or cancelled. The Provider confirms by email every choice and every cancellation, the start of every new term and the return to the prepaid service, with the reason. The notices recall that, so as not to interrupt the service if the subscription does not continue, it is advisable to keep prepaid Credits on the account, and remind those paying by card to check that it is valid.
2.5 Return to prepaid. At the end of the subscription the Client returns automatically to the prepaid service: the Credits the Client holds remain available, unchanged.
2.5-bis Renewal and reset. At the start of every new term the Allowance of each counter starts again in full; the Provider notifies the Client's contacts by email.
2.6 Price and limit of renewals. The renewal takes place at the same price as the current term (art. 1.5), stated in the notice under art. 2.4, as long as the new term ends by the Plan's end-of-validity date; the EarlyBird plan, for example, renews at the same price as long as the new term ends by 31 December
- A Plan beyond its validity, or a one-off Plan, does not renew: the Client may choose another as provided in art. 2.7 or return to the prepaid service.
2.7 Choosing the next Plan. In the last thirty days of the term, up to five days before expiry, the Client may confirm the current Plan, choose another among those on sale or cancel. The Plan chosen is paid for like a renewal and is activated at expiry, only if paid; up to five days before expiry the Client may change or cancel it. Paying by card, the Client may pay the next term at once with another card, which will be used for the following renewals.
2.8 Cancellation. The Client may cancel at any time from the console: the subscription stays active until expiry, with no refund of the current term, and then the Client returns to the prepaid service. The cancellation may be withdrawn up to five days before expiry. A next term already paid is not cancelled by the cancellation.
2.9 Moving to a higher Plan. Up to five days before expiry the Client may move to a Plan on sale at a higher price that includes, for each counter, at least the Allowance of the current Plan. The Client pays the full difference between the two annual prices, with no reduction for the time already elapsed, because the Allowance is annual; the expiry stays unchanged, the operations already used remain counted and the Allowance rises to that of the new Plan, which from then on is the Plan of the renewals. The move takes effect when the payment of the difference succeeds; it is not possible if the next term is already paid. Moving to a lower Plan is possible only at expiry (art. 2.7).
2.10 Late payments and exceptions. A payment confirmed after the expiry of the term it refers to does not reactivate the subscription: the Provider examines it and, depending on the case, activates the term or returns the amount. The Provider may always correct a subscription for an error or a particular case, recording the reason.
3. What uses the Allowance
3.0 While the subscription is active, the operations it includes are paid first from the Allowance and only afterwards, on the terms of art. 4, with Credits.
3.1 Each counter is used by its own successful operations: one signature for each envelope sent for signature; one document for each document composed; one SMS for each verification code accepted by the sending provider. A composition sent for signature with a single request (a "flow") uses one signature and one document. A batch of N operations uses N.
3.2 A composition and a sending for signature carried out with separate requests each use their own counter.
3.3 A sending for signature uses the signature at the time of sending, even if the Signers do not sign. Every new code a Signer asks for is a new SMS.
3.4 Operations that do not succeed and repeated technical attempts of the same request (with the same idempotency key) do not use the Allowance.
3.5 The qualified electronic seal, the qualified timestamp and the other pay-per-use services not included in the Allowance are always paid in Credits, also during the subscription, at the price-list rates; on an envelope they are paid at the time of sending, together with the signature, and are returned in the cases of art. 8.9 of the Terms. They may also be paid with promotional Credits (art. 8.10 of the Terms).
3.6 The Allowance not used at the end of the term is not carried over to the next term and is not refundable.
3.7 The Provider notifies the Client's contacts when 20%, 10% and 5% of each counter remains.
4. Beyond the Allowance
4.1 Once a counter is used up, the operations it includes are refused with an explicit error code, unless the Client has switched on payment with Credits from the console: in that case they are charged in Credits at the rates of the prepaid price list. The other counters remain usable.
4.1-bis Once the SMS counter is used up, verification codes to Signers are still sent and charged in Credits at the price-list rates, even if payment with Credits is not switched on: a Signer is never left stuck because of the Client's Allowance.
4.2 Payment with Credits is switched off unless the Client chooses it, and the Client may switch it on and off at any time.
5. Invoice and refunds
5.1 The price of each term is invoiced on payment.
5.2 The price is not refundable, save in the cases where the Terms provide for a refund for a fact of the Provider or for a cause not attributable to the Client; in those cases the refund is proportional to the term not enjoyed.
6. Negotiated conditions
For clients who have a written agreement with the Provider ("Pioneer" clients) the price, term, Allowance and the other conditions stated here are those of the agreement, which prevails over these conditions for those elements only. A negotiated Plan is not on sale online and is not subject to arts. 2.2, 2.6, 2.7 and 2.8. In particular, unless the agreement provides otherwise:
6.1 Renewal. The agreement renews tacitly for equal terms (as a rule the calendar year, from 1 January), unless cancelled by either party with 3 months' notice before expiry. There is no automatic charge to a card: the term is managed by the Provider.
6.2 Invoicing. The term is invoiced once a year, in January, with payment at 30 or 60 days from the invoice date, as stated in the agreement; the interest of Legislative Decree 231/2002 applies.
6.3 Allowance and blocks. The Allowance may be expressed in calls: a composition, a sending for signature or a full flow each use one call. Once the Allowance is used up the Service stops for that counter (it does not move on to Credits): an operator of the Provider adds, at the Client's request, blocks of 1,000 calls, invoiced when they are used.
6.4 Notices. The Provider notifies the Client's contacts when 20%, 10% and 5% of the Allowance remains (art. 3.7), and reminds them of the renewal.
6.5 Price list after the agreed period. At the end of the agreed price period (from 2029) the price list published at that date applies, with 3 months' notice to the Client, who may cancel.
7. Acceptance
The Client accepts these conditions, including the automatic renewal of renewable Plans paid by card, before every purchase and every choice of the next Plan, with a separate box that is not pre-ticked. The Provider records the date, time, user, IP address, version and fingerprint of the text accepted.